Expert Assistance with Premium Support

We all need a helping hand at times, and e-filing federal tax returns are no different. Even though we’ve carefully designed our program as the most streamlined experience available today, we understand that correctly reporting to the IRS is quite intimidating sometimes – not to mention unknown errors and technical hiccups that are typical with automated services.
Even so, you’re never alone with And with our exclusive Premium Support service, you can receive detailed assistance from our live, e-file professionals with your entire form!

Help from the Pros
With, our premium support team is U.S. – based and located in sunny Rock Hill, South Carolina. You’ll speak with our support professionals who can expertly address any site navigation questions and remedy any technical issues you may experience. E-filing IRS Form 990/990-EZ is more of a breeze with your personal e-filing guide.

Important: Our support experts are not legally authorized to provide tax advice – any and all assistance is strictly for the program only.

Book an Appointment
Scheduling for one-on-one assistance with a premium support session is incredibly easy and is done directly from your account with these steps:

  1. 1. Sign into your account at
  2. 2. Click the “My Account” tab in the top-right corner
  3. 3. Click “Premium Support” on the bottom right
  4. 4. Select an appointment date using the calendar
  5. 5. Choose an available appointment time

Your personal e-filing guide will contact you based on the date and time you chose, and you can begin your form wherever you need. If you need basic assistance or have general questions about e-filing, call our customer support line at 704.839.2321, Monday through Friday from 9 a.m. to 6 p.m. EST. You can even email us night or day with [email protected].

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