Change Contact Details

Like with any influential position within an organization, you may only have that title for a limited amount of time. Then, you either move on from the position or pass it down to the next potential candidate in line. One of the many helpful features of Express990 is not having to go through the entire process of creating a new, free account for each new person that takes over the tax filings for your exempt organization.
Whenever you have to pass on the responsibility of e-filing to another, or unexpectedly take on the task of e-filing from someone else, you can follow these simple steps to update your free Express990 account.

Step 1. Login to the Express990 account with the email address and password of prior user.

*You need to already have the login information from the previous user. If you don’t, you can call our live, tech support (704.839.2321), and the information can be searched using your organization’s employer identification number (EIN).

Step 2. Click the “My Account” link on the top-right of your Dashboard screen.

Step 3. Click the “Contact Details” link from the My Account page.

Step 4. Replace the previous contact name, email address, and password with the updated information.

*The updated email address will now serve as the one you enter on the Express990 login screen.

Step 5. Click the “Change” link to save your new contact details.

You can also change the password for your updated Express990 account. From the My Account page:

Step 1. Click the “Change Password” link.

Step 2. Type in the required entries.

Step 3. Click the “Change Password” link to save your changes.

And just like that, it’s as simple as it can be. Being responsible for your exempt organization’s tax filings is tedious enough without having multiple accounts for the same organization. Express990 can make your tax season a bit easier just by letting you update your details. We also offer support for the Form 990-N (e-Postcard), Form 990-EZ, Form 990 (Long), and the Extension Form 8868.

For professional assistance with our e-filing services, contact the live experts at our Rock Hill, South Carolina headquarters by phone (704-839-2321, Monday through Friday from 9 a.m. to 6 p.m. EST), email ([email protected]), or live chat (

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